AI-Powered Velocity Marketing
Support Center
We're here to help with any questions or issues regarding your AIVelocity marketing plan. Get quick solutions or reach out to our support team directly.
Response Time
We typically respond to all support requests within 48 hours during business days. For urgent issues, please indicate "URGENT" in your email subject line.
Common Issues & Solutions
I haven't received my marketing plan
Marketing plans are typically delivered within 15 minutes of completing your questionnaire. If you haven't received yours:
Check your spam/junk folder
Verify you used the correct email address during checkout
Look for emails from "[email protected]"
Contact [email protected] with your order confirmation number
My marketing plan seems incomplete or incorrect
Our AI generates comprehensive plans based on your questionnaire responses. If something seems off:
Review your questionnaire responses to ensure accuracy
Check if all sections of the plan downloaded properly
Contact support with specific details about what appears incorrect
We can regenerate your plan with corrected information
Technical issues with the questionnaire
If you're experiencing problems completing the questionnaire:
Try using a different browser (Chrome, Firefox, Safari)
Disable browser extensions that might interfere
Clear your browser cache and cookies
Ensure JavaScript is enabled
Contact support if the issue persists
Payment or billing questions
For any payment-related concerns:
Check your email for payment confirmation
Verify the charge appears as "AIVeloccity" on your statement
Contact support with your transaction ID for billing inquiries
Report any unauthorized charges immediately
30-Day Money-Back Guarantee
If our marketing plan doesn't exceed your expectations, we offer a full refund within 30 days of purchase. No questions asked. Simply email [email protected] with "REFUND REQUEST" in the subject line and include your order confirmation number.
Refund Process
To request a refund under our 30-day money-back guarantee:
Email [email protected] within 30 days of purchase
Include "REFUND REQUEST" in the subject line
Provide your order confirmation number or email used for purchase
Brief reason for refund (optional but helpful for improving our service)
Refunds are typically processed within 3-5 business days and will appear on your original payment method.
What to Include in Your Support Email
To help us assist you quickly, please include:
Your order confirmation number (if available)
Email address used for purchase
Detailed description of the issue
Screenshots if applicable
Browser and device information (for technical issues)
Business Information
AIVeloccity Support
Email: [email protected]
Business Hours: Monday - Friday, 9 AM - 5 PM BST
Response Time: Within 48 hours
For general inquiries about our service or partnership opportunities, you can also reach us at [email protected]